Instructions for retrieving Recording files for investigation purpose

If your ever instructed to send recording files to PlanetTogether please follow the following steps. Note: PlanetTogether’s DropBox is located here: https://www.hightail.com/u/planettogether 1. Under [Instance Name]\System\Data\Recordings, locate the Recordings folder, select the latest one based on Date modified 2. Locate the two Scenarios files with a substantial amount of the transmission .bin files in between, […]

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Crystal and Microsoft Reports Runtime

The majority of Galaxy Reports are built with crystal reports. You’ll need to have Crystal Reports Runtime installed on your computer for these reports to display properly. Crystal Reports Runtime can be found on the following SAP site… http://scn.sap.com/docs/DOC-7824 Microsoft Reports Runtime can be found on the following Site… https://www.microsoft.com/en-us/download/details.aspx?id=35747

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Changing the Data Folder

If you wish to move the Data folder, the following steps need to be taken. 1. Open the Config Manager and stop the APS services. Detach any SQL Databases 2. Move the entire data folder (and subfolders) to the new location 3. Open the Data/Backup tab in the Configuration Manager and select the new folder […]

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